Frequently asked questions
Questions from companies or clients
Can STAP-ility be implemented throughout Austria?
Yes, the STAP-ility team is available to you and your staff throughout Austria.
How can STAP-ility support ESG reporting?
STAP-ility accompanies you through the entire cycle of workplace health promotion, from the selection of suitable measures to the documentation of results. On request, individual sub-areas such as reporting can also be completely outsourced to STAP-ility.
Which packages can employees claim?
As a company, you decide this when you place your order. Your employees will then be informed by e-mail which STAP-ility packages are available to them.
How is quality assurance carried out?
An anonymous survey is conducted after each use of the program. The results are incorporated into the ongoing quality development of the program.
Is there a time limit for use?
The framework conditions are defined jointly at the time of commissioning. These include the number of possible units and expert discussions per year as well as other individual parameters.
How do future employees find out about the program?
STAP-ility awards a seal of approval that your company can publish on its own website. In this way, you as an employer actively signal that the well-being of your workforce is important to you.
How quickly is STAP-ility ready for use after signing the contract?
Our program can be implemented in your company within a month so that your employees receive support as quickly as possible.
How does billing work?
The costs are made up of a monthly standby flat rate and a usage-based share. The exact amount depends on the size of the company and the packages booked.
How do employees reach STAP-ility?
Contact can be made easily by e-mail, telephone or QR code. After the initial contact, a specialist will be available within 24 hours.
Questions from employees or staff
Will my line manager find out about my conversations?
No. All discussions with the experts are treated in strict confidence. Neither the content nor the fact of the consultation will be passed on to the company.
Who pays for the STAP-ility units?
The costs are covered in full by your company. There are no costs for you as an employee.
Can family members also use the program?
This depends on the agreement between STAP-ility and your company. You will be informed by e-mail about who may use the services.
Can I also contact STAP-ility about private matters?
Yes, whether professional or private challenges, STAP-ility is available to you in all situations. Because personal stress often has an impact on work too.
What happens if I am not satisfied with an expert?
In this case, please contact the management of STAP-ility directly. We will find a suitable solution together.
How will participation affect my work or position?
Participation is voluntary and completely discreet. It has no effect on your position in the company.
Can calls also take place via video call?
Yes, conversations can take place both in person and via video call.
How do I make contact for the first time?
You can contact STAP-ility at any time by e-mail, telephone or via your company’s QR code. Contacting us is simple, discreet and straightforward.
How quickly can I get an appointment?
A specialist will be available within 24 hours of you contacting us.
How many calls do I have per year?
This depends on the scope of the package booked by your company. Your company will inform you which services are available to you.